Telephony Voip

EPIC Delivers a Comprehensive Suite of Business Telephony Solutions

VoIP Solutions: Features & Benefits

At EPIC IT Solutions, we deliver flexible, feature-rich VoIP systems designed to meet the communication needs of businesses both large and small. Our VoIP installations include essentials like voicemail, caller ID, call forwarding, and transfer capabilities — all tailored to your company’s size and call volume. We assess your infrastructure and workforce to ensure long-term sustainability and performance. With seamless mobile integration, our VoIP solutions also empower remote teams, making communication more efficient and accessible from anywhere.

Real Time Monitoring

Call Distribution

Auto-Attendant Software

Hierarchy Routing

Overflow Queues

Cloud-Based VoIP & Virtual PBX Systems

EPIC IT Solutions offers cloud-based VoIP and virtual PBX (Private Branch Exchange) phone systems hosted securely off-site in state-of-the-art data centers. This user-friendly solution enables employees—regardless of technical expertise—to easily manage calls from the office, remote locations, or home. With virtual PBX technology, you benefit from minimal IT maintenance, a rich array of features, and no costly hardware installations or upgrades. Simply purchase your business phones, subscribe to the service, add SIP trunks as needed, and you’re ready to go. While traditional VoIP systems can face challenges during local internet outages, cloud-based solutions from EPIC include built-in redundancy options to help ensure consistent, reliable connectivity.

Locally Hosted PBX Systems

Locally hosted, or premise-based, PBX systems are installed and maintained directly at your business location—typically housed in a dedicated server room alongside other network equipment. Unlike cloud-based solutions, all features and functions are powered by the hardware on-site, giving you greater control over your phone system. While this setup offers high reliability through traditional copper wiring and switches for call transfers, extensions, and directories, it can involve significant costs for upgrades, requiring new equipment purchases and technical support from your internal team. Although traditional PBX systems have long been trusted for their stability, advances in VoIP technology and the growing reliability of cloud-based SIP trunking solutions are making cloud options increasingly attractive and cost-effective for modern businesses.

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